Privacy policy
Introduction
This privacy policy explains how Nexareon, operating from South Africa, collects, uses, shares, and protects personal information when you visit our website or interact with us. We aim to be transparent about our practices so you can understand how your data is handled.
By using this site or contacting us, you acknowledge that your information may be processed as described here. We encourage you to read the policy carefully and reach out if anything is unclear or if you wish to exercise your rights.
How we collect data
We collect information you provide directly, data captured automatically through your use of the site, and, in some cases, limited information from trusted partners who help us operate and improve our services.
Information you provide directly
- Name and contact details such as email address and phone number.
- Organisation, role, and related professional information you choose to share.
- Preferences you indicate when contacting us or using our tools.
- Content of forms you submit, including SEO goals or challenges.
- Feedback you provide about our services or website experience.
Information collected automatically
- Device identifiers, browser type, and operating system details used to access our site.
- IP address and approximate location information derived from technical signals.
- Pages visited, time spent, and interactions with on-site elements.
- Referring pages or sources that led you to our website.
- Technical performance data such as load times and error messages.
How we use your information
We use your information to operate our website, respond to enquiries, improve our services, and, where permitted, communicate relevant updates or insights about SEO and related topics.
- Responding to your enquiries and providing requested information.
- Operating, maintaining, and improving our website and services.
- Analysing usage patterns to understand which content is most helpful.
- Customising certain aspects of the site based on your interactions.
- Sending service-related messages or important notices.
- Providing marketing communications where allowed by law and your preferences.
- Complying with legal obligations and responding to lawful requests.
Our commitment: We handle your personal information with care, using it only for clearly defined purposes, protecting it with appropriate safeguards, and respecting your rights under applicable privacy laws.
When we share data
We may share your information with service providers who assist us with hosting, analytics, communications, or similar functions, but they are required to handle it securely and use it only as instructed by us.
Service providers
We engage service providers for hosting, analytics, communications, and other functions. These providers may process personal information on our behalf under contracts that require appropriate security and limit use to specified purposes.
Legal obligations
We may process and share certain information when required to comply with legal obligations, respond to lawful requests, or protect our rights, users, or the public.
Anonymous statistics
We may use aggregated or anonymised statistics to understand trends, improve our services, and share general insights without identifying individuals.
Your rights
Depending on applicable laws, you may have rights to access, correct, delete, or object to certain uses of your personal information, as well as to lodge a complaint with a supervisory authority.
- You may request access to the personal information we hold about you, subject to applicable legal limits.
- You may request correction of inaccurate or incomplete personal information we hold about you.
- You may request deletion of certain personal information, subject to legal and operational requirements.
- You may request a copy of certain information in a structured, commonly used format, where technically feasible and legally required.
- You may object to certain types of processing, particularly where we rely on legitimate interests, and we will assess your request in line with applicable law.
- You may request that we limit certain types of processing where appropriate, for example while a request or objection is being reviewed.
To exercise any of your rights, please contact us using the details on our contact page. We may need to verify your identity before fulfilling certain requests and will respond within timeframes required by law.
Security measures
We use a combination of technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. While no system is completely secure, we work to reduce risks through thoughtful design and ongoing review.
Technical measures
- Using secure connections (HTTPS) to protect data in transit where appropriate.
- Implementing access controls and authentication for administrative tools.
- Applying updates and patches to software and systems within reasonable timeframes.
- Monitoring systems for unusual activity and addressing issues when identified.
Organisational measures
- Limiting access to personal information to staff and partners who need it for their work.
- Providing guidance and awareness to team members about data protection responsibilities.
- Using agreements with service providers that include data protection obligations.
- Reviewing our practices periodically to align with evolving legal and industry expectations.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
- Information you provide when creating or updating any account or profile on our services.
- Insights derived from aggregated data about how visitors use our site and respond to our content.
- Content of messages, enquiries, or support requests you send to us, along with related metadata.
- Limited billing or transaction-related information where relevant to our services.
- Information about your interactions with our marketing communications, such as email opens or link clicks, where permitted by law.
Retention periods vary depending on the type of information and the context of our relationship with you.
International data transfers
Where we transfer personal information across borders, we take steps to ensure an appropriate level of protection, such as using recognised safeguards or working with providers that meet relevant standards.
- Using service providers that participate in recognised frameworks or offer comparable protections.
- Including appropriate data protection clauses in agreements with providers.
- Assessing the legal environment of destination countries where relevant.
- Limiting transfers to what is necessary for the purposes described in this policy.
Cookies and similar technologies
We use essential cookies for site functionality and additional cookies for analytics and, where applicable, marketing. Details of these technologies, including their purposes and retention periods, are described in our cookie policy.
Types of cookies used
- Cookies necessary for security, session management, and core functionality.
- Cookies used to measure and analyse site performance and usage patterns.
- Cookies that help tailor content or experiences based on previous interactions.
- Cookies that remember preferences or settings to improve your experience.
You can manage cookies through your browser settings and, where available, through our on-site preferences tools.
Changes to this policy
We may modify this policy from time to time. Updated versions will be posted on this page, and, where changes are significant, we may provide additional notice through the site or direct communication.
- We may update this policy to reflect changes in services or legal requirements.
- Significant changes may be highlighted on our site or communicated directly where appropriate.
- The date at the top of the policy shows when it was last updated.
- Continued use of the site after updates indicates acceptance of the revised policy.
Please review this policy periodically to stay informed about how we handle your information.
How to contact us
If you have questions about this policy or wish to exercise your rights, please contact us using the email address or phone number provided on our contact page.
Nexareon
Co-working Space, 163 Bree Street, Cape Town 8001 South Africa
Phone: +27(31)0156358
Email: content@nexareon.sbs
This policy was last updated on 10 July 2026 to reflect our current services, tools, and regulatory guidance.
This privacy policy is effective from 10 July 2026 and applies to personal data processed from that date onward.